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Frequently Asked Questions


  1. How do I Select multiple members?
  2. How do I run a query?
  3. Why are my Tear Off, Spawn Off, and File/New Window commands disabled?
  4. Why can't I connect to my Server?
  5. Why can't I use the single-quote character (') in my Member Names?
  6. Are there any problems installing KP3 on a machine with MS SQL 7.0 OLAP Services Server?
  7. During setup on NT 4.0 I get a "Progam Not Responding" dialog, what should I do?
  8. Why did I get an error message that said, "OLEDB OLAP Provider version is less than 8. Please update your OLEDB OLAP Provider"?
  9. Can I install Knowledge Platform components onto a mapped network drive?
  10. Why did my PTS/MDAC Installation fail?
  11. Why can't I view an XML Analysis in the Static Web Renderer?
  12. When I use Knowledge Server 2.0 - 2.2 with IIS 5.1/6.0, I get an Invalid ProgID error when I try to view analysis files. What should I do?
  13. When I use Knowledge Propsector with IIS 6.0, "Open from URL" fails. What should I do?



How do I Select multiple members?

Multiple members can be selected by one of the following means:
  1. Clicking the first in a series, holding down the shift key, and clicking the last one.
  2. Use the Select All or Select Siblings command from the Edit menu or by right-clicking on a member.
  3. Select multiple non-adjacent members by depressing the Ctrl key as you click each one.
In all cases, remember to drag-copy or Select the highlighted lines. In Knowledge Prospector, a Selected Member is one that you have picked out (highlighted) in the Available Members pane of a dimension's Selection screen and copied over to the Selected Members pane. It can then be chosen in a Slicer or dragged to a Plot axis of a View.

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How do I run a query?

Press the green "Go" button on the toolbar. Or, to automatically run a query each time the analysis changes, enable AutoGo.

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Why are my Tear Off, Spawn Off, and File/New Window commands disabled?

Microsoft Windows functionality in the 9x/ME (Windows 95-98 and Millennium Editions) does not currently support these commands due to system resource allocation limits. Consequently, the menu commands are grayed-out in these versions only. If you want to open another Analysis containing the desired View, simply save your current analysis and reopen it in another instance of Knowledge Prospector.

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Why can't I connect to my Server?

This is a common problem that is sometimes fixed simply by making sure you have the correct network permissions. In most cases you must be logged in as a user on the same domain as the server.

For further help, please contact your system administrator.

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Why can't I use the single-quote character (') in my Member Names?

This is not a valid character in MDX. When this character is used the server complains and generates a Query Error.

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Are there any problems installing KP3 on a machine with MS SQL 7.0 OLAP Services Server?

Yes, we have found that the PTS 2000 client installation will fail on a machine that has both the MSOLAP7 Server and the PTS 7.0 client components (these come with the MSOLAP7 Server) installed. This is because the PTS 2000 client components are not able to upgrade the PTS 7.0 client components if there is also a MSOLAP 7.0 server on that machine.

Note: Knowledge Prospector requires (and installs) the PTS 2000 client components in order to run correctly. However, we can connect to either MSOLAP7 Server or Microsoft SQL 2000 Analysis Services (MSSQLAS2000) Server. MSSQLAS2000 is the current version of the OLAP Services Server.


We suggest one of the following workarounds on the machine in question:
  1. Upgrade MSOLAP7 Server to MSSQLAS2000 Server
  2. Uninstall MSOLAP7 Server and run the Knowledge Prospector setup again.
  3. Leave this server alone, and install Knowledge Prospector on another machine.


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During setup on NT 4.0 I get a "Progam Not Responding" dialog, what should I do?

On Windows NT there is an occasional problem where the KP3 installer needs to reboot your system and you'll get a "Progam Not Responding" dialog instead of an automatic reboot. If this happens, you should choose the "End Now" option and reboot your system manually. After the reboot, you will need to run the KP3 installer again so that it can finish the rest of the install.

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Why did I get an error message that said, "OLEDB OLAP Provider version is less than 8. Please update your OLEDB OLAP Provider"?

This problem occurs if you are not running MDAC (Microsoft Data Access Components) version 2.6. You can upgrade to the current version of MDAC from Microsoft's website:

http://www.microsoft.com/data/download_26sp1.htm

(Please refer to FAQ #6 if you are running MS SQL 7 OLAP Services Server on the same machine that Knowledge Prospector is installed on.)

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Can I install Knowledge Platform components onto a mapped network drive?

No. Knowledge Platform does not support being installed on network drives. While the installer will allow you to do this, the features may not behave correctly. Features should be installed locally on each desired machine using the complete single file installer (KPlat2.exe). This insures the presence of all required external components (VB, JVM, PTS, etc.) and the accessibility of all installed components as well.

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Why did my PTS/MDAC Installation fail?

This is probably caused by having Analysis Services 2000 installed on the same machine. The Knowledge Platform installer will be unable to update the PTS/MDAC Client components installed by AS2000. We recommend updating PTS/MDAC by using the AS2000 service packs. This can be done after the Knowledge Platform install.

(Also see FAQ #6 for another potential reason for a failed PTS/MDAC installation.)

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Why can't I view an XML Analysis in the Static Web Renderer?

This is most likely caused by a known problem in the current version of the GenerateXML.vbs script which does not properly handle view names that have "<" or ">" symbols in them. Analyses with view names like these will result in improperly formatted XML files which the Static Web Renderer cannot view. A new GenerateXML.vbs script should be available soon.

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When I use Knowledge Server 2.0 - 2.2 with IIS 5.1/6.0, I get an Invalid ProgID error when I try to view analysis files. What should I do?

IIS 5.1/6.0 moved some scripting objects out of the standard install and into other optional packages. Knowledge Server used some of these objects, and IIS creates the error when it can't find them. To fix this:
  1. Go to the directory where you have installed Knowledge Server and open the global.asa file with WordPad or another editor.
  2. Remove the top line of the file, the one that says:

    3.     <OBJECT RUNAT=Server SCOPE=Session ID=MyInfo PROGID="MSWC.MyInfo"></OBJECT>
  3. Save the changes and close the editor.
You should now be able to view analysis files.

NOTE: This has been fixed in Knowledge Server 2.3.

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When I use Knowledge Propsector with IIS 6.0, "Open from URL" fails. What should I do?

By default, earlier versions of IIS allowed unknown file types to be transfered from the server. IIS 6.0 has much tighter security, and therefore a MIME type for analysis files must be explicitly added in order for them to be transfered via "Open from URL."

To add a MIME type for analysis (.c3) files:

  1. Open the IIS Manager and expand the left-hand treeview until you see the node for the subweb or virtual directory where your analyses are stored.
  2. Right-click on your subweb/virtual directory node and select "Properties".
  3. Select the "HTTP Headers" tab, then click the "MIME Types" button.
  4. In the MIME Types dialog, Click "New" and enter:
    • File Extension: .c3
    • MIME-Type: application/xml-external-parsed-entity
  5. Click "OK". (Closes MIME Type dialog)
  6. Click "OK". (Closes MIME Types dialog)
  7. Click "OK". (Closes Properties dialog)
You should now be able to use the "Open from URL" feature. For more information, see Working with MIME Types

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